What is the correct business etiquette when meeting a Japanese?
Posted on June 4th, 2011 by admin
A while ago my manager (an Australian) and I had a meeting with a senior manager from fairly large Japanese company in Australia, the Japanese manager also bought his Australian colleague. When I came to shank hands with the Japanese manager, I smiled and went to shake his hands like usual, he also smiled and shook my hands but then he bowed down in front of me, this was the first time I met a Japanese manager who bowed down, I wasn’t sure what to do so I immediately bowed down too (he didn’t bow down with my Australian manager, maybe it was because I am Asian and he assumed I should bow?)
I wasn’t sure how low was I suppose to bow or whether I was suppose to let go of his hand when I bow, I basically did a small bow while still shaking his hand. I felt quite unnatural, and he obviously sensed the awkwardness, I think he was immediately offended that I only did a small bow or that I did not bow down at same time as he did or I did not know the correct business etiquette. Anyhow, after that initial “handshake”, he obviously became cold towards me throughout the rest of the meeting.
What is the correct etiquette in this situation?
Thank you.
Bow just as deeply or slightly deeper (the latter if he is above you in position. if your manager is on equal terms with him, then he should be, right?) and lower your eyes. You can still continue shaking hands but be careful not to bump heads (it can happen).
From wikipedia:
"When dealing with non-Japanese people, many Japanese will shake hands. Since many non-Japanese are familiar with the custom of bowing, this often leads to a combined bow and handshake which can be quite complicated to execute. Bows may be combined with handshakes or performed before or after shaking hands. Generally when bowing in close proximity, as necessitated when combining bowing and shaking hands, people turn slightly to one side (usually the left) to avoid bumping heads.
Japanese Business Etiquette