I have to write a research paper for my class about work customs in Japan, not necessarily business but that would be appreciated. I need to know how they conduct their work. Interactions between client and associates. The process of meeting the person, activities before coming to an agreement. Also Trade goods between Japan and the U.S.
Here is a link that can help you with your home work.
For casual meetings there is nothing much different than in the USA. You do business as usuall.
When meeting with clients for formal meeting, there is a heiarchy on who sits where and in what order. Most important person is at the head of the table. I was never at the meeting table, I always sat behind my boss.
When we exchange business cards, you always hand your card with two hands and accept the other person’s card with two hands. You do not put that business card away, you keep it on the table in front of you. Some even place the cards in order of the table arrangement. Sometimes there would be name plates for every in attendance. It is not rude at all to ask someone’s name again if you had just met that person that day. It actually shows you are trying to remember that person and address them correctly. Never call the person a different name, that is the most rude thing to do. Just say, I am sorry I forgot your name… your name is? This may sound childish, but you do not speak until asked to, prompted to, or scheduled to speak. There is usually an agenda and order of topics to be discussed. You follow that order and proceed on schedule. Most times, someone will be assigned to be moderator. Once, when we hosted clients from Germany at our offices in Japan, I was assigned to be the main person to present and moderate since my English is native. It was my job to present the issues, explain the details and open the floor for discussion. After that the main people started to voice their approval or ask more questions. What happens in the background is that no one should lose face in a meeting. That means no one from either side will say or do something drastic or harsh twoards the other side. No arguments, no accusations, no yelling. In order to make that happen, the topics are pre arranged and answers are often already known. Sometimes the meeting is just a formality of what alrady has been hacked out and negotiated in the background by the mid and junior managers. The meeting is a way for the senior managers to agree and announce the results. It is a feel good way of doing business.
We always had to wear a suit for these formal meetings. No business casual attire. After the formal meeting we would go to dinner at a fancy restaurant and then the real negotiations would happen. We would sit with our counterparts and over sake, make our opinions known but in a relaxed way. That way we could resume the next meetings with more information to work with.